The Online Emperor has no Clothes

If UCOP and the Regents end up trying to use the expansion of online courses–rather than say the increase in the number of faculty–as a way to overcome so-called “bottleneck” courses, and if they use online courses as the primary means to allow community college students to meet their lower-division requirements then, as a practical matter, students will be compelled to take online courses even if they are not officially required…

It has been the austerity policies of the last twelve years–not the invention of new technologies or the alleged conservatism of the faculty–that has driven the dialogue and the seminar to the margins of the university. If we are serious about the quality of education then returning the dialogue and the seminar to the center is the task facing education going forward–whether digital or not,

Whose Online? What Online?” Michael Meranze

Roughly speaking, there are two sides to the sorts of Utopian thinking that have flourished around new communication technologies and online education. On the one hand, you have the run of the mill electronic naif, naively enthusiastic about the possibilities and seemingly oblivious to the practicalities of everyday life, economic and otherwise. We can call this the Napster side. Thomas Friedman and his ilk go here; Meranze calls him a ‘technopulicist‘.

The technopublicist enthusiasm may or may not be self-serving, since many of them are involved in companies of various kinds (Udacity, Coursera). The other side of this technological Utopian thinking is the side– we might call it the administrative side– that uses this naïve discourse and enthusiasm to both drive a specific anti-labor agenda and to obscure problems it has no desire to solve because the solutions don’t serve its interests.

Meranze suggests that this administrative strategy, at least in California, is faltering as students and faculty begin to articulate a response to the cynical policies that promote the growth of online education in order to protect the status quo and its top-heavy administrative costs and over-reliance on contingent labor. The real Utopian possibility in online education is not just pedagogical, it’s an end to the exploitation of teachers in the universities.

The Future is Full-Time

The fundamental question that must first be addressed (and consciously built around) is: “Why are we doing e-learning?” Is it to increase tuition revenue? Decrease costs? Create greater access? Allow greater flexibility for our students? Experiment with new pedagogical approaches to teaching and learning, so as to better educate a different generation of students? All of the above?

Without a clear and unwavering “will,” it makes little sense for a college president to discuss the “way,” because ultimately the senior no-wake proponents on campus will delay and/or sabotage any meaningful e-learning strategy.

The ‘No Wake Syndrome‘” Kenneth E. Hartman

I think that Hartman is right; the MOOC’s put on a big show, with lots of sturm und drang, they are more a symbol of change than evidence of the change itself. Most universities, as Hartman suggests, have yet to build a viable online program. Online education, like Rome, isn’t going to be built in a day. Lots of folks, he says, are going to resist this change because they resist all change. Hartman, of course, thinks like an administrator.

It’s not about new ideas; it’s about managing people. He knows who’s going to cause a stink and he tries to find a way to placate them preëmptively. In this case, he’s thinking about the elderly academics who, curmudgeons that they are, will say no to just about any new thing. Administrators say these sorts of things no matter what change they are suggesting, even if the change isn’t designed to do much more than increase revenues.

What is fascinating is that Hartman and administrators like him don’t seem to want to address what is arguably the most serious problem in the current system in the discussions over the future and online education. Is he going to talk to contingent faculty– part-time, adjunct, graduate students– and see what ideas they might have? I bet their priority would be to use the online revolution to create (or re-create) a system based in full-time employment.

Money Rules

  • “In the United States, students don’t get their money’s worth.” — Peter Thiel
  • “You can’t think of another industry where a list of top 10 providers is perfectly correlated to what it was in 1960.” Larry Summers, former Harvard President
  • “We’re at 2.4 million students now. The biggest lesson I’ve learned on this is I underestimated the amount of impact this would have around the world.” Daphne Koller, founder of Coursera
  • “We manage this transition very carefully. How can MIT charge $50,000 for tuition going forward? Can we justify that in the future?” Raphael Reif, president of MIT
  • “When people first put courses online people thought they could charge money and no one bought them. They put them online but from a global perspective, all these high numbers of students we’re hearing about today, the effective number of people who use them is zero.” Bill Gates, chairman of Microsoft
  • Eight Brilliant Minds on the Future of Online Education,” Eric Hellweg

    It’s the Harvard Business Review, I know, and they are not going to be discussing poetry. Still, the questions posed to the “brilliant minds” weren’t supposed to be about profitability and education, they were supposed to be about the future of education. What would you expect? Nonetheless, if you are ever going to get a good sense of how the U.S. oligarchy thinks about education, the Harvard Business Review is a good place to start.

    What’s so interesting is how few of our nominal oligarchs have any framework for discussing education beyond the capitalist marketplace. This might be called a kind of educational realpolitik. I would think that at least one of them would mention democracy or perhaps global climate change in this context. Perhaps it wouldn’t be more than paternalism, but the rhetoric of education used to lie outside of the market, at least to some extent.

    Online education, though, seems to have created (or grown up in) a new territory where wide public access to education is framed largely in terms of markets: schools are “providers” and students don’t get “their money’s worth”; MIT is concerned that it cannot sustain its business model with such a high cost; Gates believes that nothing “effective” is going on in these classrooms, but Koller crows about 2.4 million student, as if size were in itself significant.

    Textbo-tainment

    Textbook publishers argue that their newest digital products shouldn’t even be called “textbooks.” They’re really software programs built to deliver a mix of text, videos, and homework assignments. But delivering them is just the beginning. No old-school textbook was able to be customized for each student in the classroom. The books never graded the homework. And while they contain sample exam questions, they couldn’t administer the test themselves.

    One publisher calls its products “personalized learning experiences,” another “courseware,” and one insists on using its own brand name, “MindTap.” For now, this new product could be called “the object formerly known as the textbook.”

    The Object Formerly Known as the Textbook,” Jeffrey R. Young

    Universities are full of people who either know how to design software or want to know how to design software. We could have spent the last 30 years building an infrastructure of these people and ended up with a public software sector– an entire ecosystem of people and technologies–that made education cheaper and more accessible. It wouldn’t have stopped the commercial sector, but it might have pushed it to do more for less money.

    This is the way research and development used to work before “buying from the lowest bidder” (if there was a competitive bidding system at all) was the only model. We got what we paid for, of course. Commercial software has helped to make online and traditional education more rather than less expensive and, arguably, slowed down the development of new communication technologies. We got a system that serves billionaires instead of the public.

    Now it’s happening again as we move out of the age of paper-based textbooks. Once again we have the chance to create a public system of open source textbooks rooted in the huge numbers of education professionals who know how to create multi-media textbooks (writers and designers as well as scientific and humanities researchers) and the huge pool of people who want to learn how to do these things. We need a public textbook infrastructure.